Alerts

F.A.Q.’s Click to read.

We understand how frustrating this can be. The alert on your ID has originated from a venue you have visited. Scannet is a product of IDscan and we supply this product to our clients help them to protect their license, as such, IDscan have no control over the alerts which they choose to place or share with other venues. You will need to call the venue where the alert originated and speak with their general manager and ask them to review the situation as they are responsible for managing the alert. IDscan cannot edit or remove alerts from client venues unless they have ceased trading or are in breach of their contract with us.

The venue that made you aware of the alert should have provided you with the name of the venue where the alert originated. If you were not given this information, please contact us using the form below and tick the “Don’t Know” box. (Please note that we may request additional verification of your identity in our reply.)

If you have been unsuccessful in your attempts to reach the originating venue, please contact us using the form below and selecting the “Can’t Reach Venue” reason and ensure you enter the name of the venue. Please indicate the rough number of attempts that you made to contact them and by which method (phone, email, etc.).

It is the responsibility of the originating venue to manage their alerts, including the expiration dates. Please contact the venue directly to let them know that your alert should have expired. If they have any difficulties with the software then they should contact IDscan directly so that we can provide technical support. IDscan cannot remove alerts from client venues that are still trading and are not in breach of their contract with us.

Please contact the venue where the alert originated and confirm that your alert has been removed. If they have any difficulties with the software, then they should contact IDscan directly so that we can provide technical support. IDscan cannot remove alerts from client venues that are still trading and are not in breach of their contract with us. If you believe that a venue is abusing their Scannet system, please see the relevant FAQ below.

Each venue is individually responsible for ensuring that the patrons to whom they allow entry are the genuine holders of the IDs they present. As such, IDscan are unfortunately not able to assist in these circumstances.

If you know that the originating venue has been closed down or has ceased trading then IDscan can investigate this and take action if necessary. Please contact us using the form below and selecting the “Venue Closed” reason and ensure you enter the name of the venue.

If you have any questions about how we handle your information, please contact us using the form below and selecting the “Data Protection Question” reason.

If you believe that a venue’s behaviour may be in breach of their contract with IDscan we can open an investigation. Please contact us using the form below and selecting the “Venue Complaint” reason and ensure you enter the name of the venue.

Unfortunately, IDscan cannot confirm whether there is an alert on your ID.
Please contact the originating venue where the alert was placed and ask them to perform a search for your name.


Contact Scannet

If you have questions about an alert or your personal information and you have not been able to contact the originating venue because they have ceased to trade or are no longer a Scannet user, please contact us using the form below.


Your Name*
Contact Number*
Your Email*
Venue Name
 Don't know
Reason*
Notes
.

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